vpbat Terms and Conditions

1.1 Acceptance of Agreement

By accessing the vpbat platform, completing registration, or using any service, you confirm that you have fully read, understood, and agreed to these terms and conditions. These terms form a legally binding agreement.

If you do not agree with any part of these terms, you are advised to stop using the vpbat platform immediately.

1.2 Nature of the Service

vpbat is an online gaming and betting platform that offers live casino, cricket betting, slots, poker, and other entertainment gaming services. The platform operates entirely for entertainment purposes.

vpbat may add, modify, or discontinue any game, service, or feature at its discretion at any time. Users will be notified of such changes in a timely manner where possible.

1.3 Applicable Law

These terms and conditions shall be governed and interpreted in accordance with relevant international gaming regulations. Any disputes will first be addressed through negotiation.

2.1 Eligibility to Register

To open an account on vpbat, you must meet the following conditions:

• You must be 21 years of age or older.
• You must be able to provide accurate and complete personal information.
• You may only hold one vpbat account.
• You must be a real person and must not use any bot or automated system.
• Your account must not have been previously closed or suspended by vpbat.

2.2 Providing Information at Registration

At the time of registration, you must provide truthful, accurate, up-to-date, and complete information. Providing false or misleading information may result in the immediate closure of your account and forfeiture of any applicable balance.

If any personal information changes — such as your email address, mobile number, or payment details — notify the vpbat support team immediately.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Sharing your account with any third party is strictly prohibited. If you notice any unauthorised activity on your account, contact us immediately.

3.1 Age Verification Process

vpbat strictly enforces a 21+ age policy. At any time, we may request any one of the following documents to verify your age:

• National Identity Card (NID)
• Valid Passport
• Driving Licence
• Birth Registration Certificate (digital copy)

Withdrawal access on the account may be temporarily suspended until age verification is complete.

3.2 KYC Verification

As part of the "Know Your Customer" (KYC) process, we reserve the right to verify your identity, address, and payment method at any time. This process is carried out to protect users and to prevent money laundering.

If the documents required for KYC verification are not submitted, or if verification fails, the account may be restricted or closed.

4.1 Deposit Rules

The following payment methods can be used to deposit funds into vpbat: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳200 for all methods. Only deposits from payment accounts registered in your own name are accepted.

• Minimum deposit: ৳200 (all methods)
• Deposits from third-party accounts are not accepted.
• Deposited funds are generally credited to the account instantly.
• If there is a delay due to a technical issue, contact us via 24/7 live chat.

4.2 Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal: ৳500
• Withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Winnings from bonuses require wagering conditions to be met before withdrawal.

4.3 Transaction Cancellation and Reversal

Deposit or withdrawal requests that have already begun processing cannot be cancelled. In the case of a technical error or an unintentional incorrect transaction, the vpbat support team will assess the situation and take the necessary steps.

5.1 Welcome Bonus

vpbat offers new members a 120% first-deposit bonus of up to ৳10,000. Accepting this bonus is subject to the following conditions:

• Wagering requirement: 25 times the total bonus amount.
• The bonus applies to the first deposit only.
• The validity period of the bonus will be communicated at the time the bonus is issued.
• If a withdrawal is made before completing the wagering requirement, the bonus will be cancelled.

5.2 VIP and Cashback Programme

vpbat operates three VIP tiers — Bronze, Silver, and Gold. Each tier includes a weekly cashback benefit:

• Bronze: up to 0.4% weekly cashback.
• Silver: up to 0.8% weekly cashback.
• Gold: up to 1.2% weekly cashback.

Users can advance to higher VIP tiers through regular and fair gaming activity. The specific conditions for tier changes may be updated from time to time.

5.3 Bonus Abuse

If a user is suspected of abusing the bonus system — for example through multiple accounts, matched betting, or artificial wagering — their bonus and any associated winnings will be cancelled and the account may be closed.

6.1 General Betting Rules

All bets on vpbat are final and cannot be changed or cancelled once confirmed. Bets will not be accepted if there is insufficient balance in the user's account.

• Each game has its own applicable rules; please read the rules before starting a game.
• If a game is left incomplete due to a technical issue, vpbat will resolve the situation in accordance with the applicable rules.
• In live casino games, the dealer's decision is final.
• In sports betting, the official match result applies.

6.2 Match Results and Disputes

For sports betting, the official result announced by the relevant board or authority (such as ICC, BPL, or IPL governing bodies) will be considered final. If a match is cancelled, abandoned, or suspended indefinitely, vpbat will settle bets in accordance with prevailing industry standards.

6.3 Setting Gaming Limits

Users may set their own daily, weekly, or monthly deposit and betting limits at their discretion. Limit requests can be made through 24/7 live chat. To learn more about responsible gaming, visit our Responsible Gaming page.

7.1 Activities Prohibited on the Platform

The following activities are strictly prohibited on vpbat:

• Operating multiple accounts or using another person's account.
• Any form of cheating, software hacking, or use of automated systems.
• Artificial wagering or matched betting with the intent to exploit bonus offers.
• Money laundering or depositing funds from illegal sources.
• Threatening or harassing other users.
• Using a false identity or fraudulent documents.
• Attempting to analyse or modify the source code of any part of the vpbat platform.
• Attempting to gain unauthorised access to another person's account.

8.1 Account Closure by vpbat

In the following circumstances, vpbat may temporarily or permanently close your account without prior notice:

• Violation of these terms and conditions.
• Failure to pass KYC verification or providing false information.
• Suspicion of money laundering or fraud.
• Operating multiple accounts.
• Instructions from regulatory authorities.

8.2 Account Closure by User

You may request to close your account at any time. To do so, contact us via 24/7 live chat or at [email protected]. Before the account is closed, you will be given the opportunity to withdraw your available balance (excluding bonus balance, which will be forfeited if wagering conditions have not been met).

8.3 Balance of a Suspended Account

If an account is closed due to a breach of terms and conditions, vpbat will consider returning the fair actual balance (excluding bonuses and irregular winnings) after completing an investigation. In cases of fraud or money laundering, the entire balance may be withheld.

9.1 Our Commitment

vpbat believes that gaming is a form of entertainment and should be enjoyed responsibly. We are committed to helping all users stay in control of their gaming experience. For more information on this, please visit our Responsible Gaming page.

9.2 Age Restriction

vpbat strictly prohibits anyone under the age of 21 from opening an account or gaming on the platform. We actively operate age verification processes to protect minors.

10.1 Data Collection and Use

The methods by which your personal data is collected, stored and used are described in detail in our Privacy Policy. That document forms an integral part of these terms and conditions.

vpbat does not sell user data to third parties. Data may only be shared where necessary for the operation of the service and on the basis of legal obligations.

10.2 SSL Encryption

All transactions and communications on the vpbat platform are secured by SSL encryption. Your financial information is processed in accordance with the highest security protocols.

11.1 Ownership and Copyright

All content on the vpbat platform — logos, designs, graphics, software, text, images and other elements — is protected as the intellectual property of vpbat. Copying, distributing or reusing these without prior written permission is prohibited.

11.2 Rights of Game Providers

Content from all game providers, including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt and Microgaming, is protected under their respective copyrights. Any unauthorised use of this content may result in legal action.

12.1 Service Guarantee

The vpbat platform is provided on an "as is" basis. We cannot guarantee uninterrupted or error-free service. The service may be temporarily disrupted due to technical issues, maintenance or external factors.

12.2 Limitation of Damages

vpbat's liability for any direct or indirect loss caused by a technical error, service interruption or external factor is limited. vpbat is not responsible for any financial loss arising from a user's gaming decisions.

13.1 Right to Make Changes

vpbat reserves the right to change, amend or update these terms and conditions at any time. For significant changes, users will be notified by email or via a notice on the platform.

13.2 Use After Changes

Continued use of the platform after changes to the terms and conditions will be taken to mean that you have accepted the new terms. If you do not agree with the revised terms, you should request to close your account.

14.1 Complaints Submission Process

If you have any questions, disputes or complaints regarding these terms and conditions, please contact us in the following ways:

• 24/7 Live Chat: Contact us directly in Bengali on the platform.
• Email: [email protected]

After receiving a complaint, our team will review and respond as quickly as possible.

14.2 Dispute Resolution

Any dispute between vpbat and a user will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, mediation will be pursued with the agreement of both parties.