vpbat Privacy Policy

vpbat ("we", "our", "platform") is an online gaming service provider offering live casino, cricket betting, slots, and other gaming entertainment for users in Bangladesh. This privacy policy ("policy") describes how we manage personal information collected through our website vpbat.cam, mobile platform, and all related services.

By using our services, you fully accept the terms set out in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. This policy should be read together with our Terms and Conditions and Responsible Gaming Policy.

We believe that protecting user privacy is a fundamental responsibility. vpbat therefore always follows a principle of transparency and is committed to ensuring you have full control over your personal information.

2.1 Information You Provide Directly

When you register with vpbat or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport information (for identity verification)
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
• Username and password
• Financial transaction details — deposit, withdrawal, and balance history

2.2 Automatically Collected Information

Certain information is collected automatically while you use the platform:

• IP address and device type
• Browser and operating system information
• Login time and session data
• Game play history and preferences
• Navigation patterns and click data on the platform
• Referrer URL (the site you came from)

vpbat uses collected personal information for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account
• Service Delivery: Ensuring gaming, betting, and live casino services operate properly
• Financial Processing: Completing deposit and withdrawal transactions
• Identity and Age Verification: Ensuring access is limited to those aged 21 and above
• Security and Fraud Prevention: Detecting and preventing suspicious activity
• Customer Support: Assisting with your issues and inquiries
• Responsible Gaming: Monitoring unusual gaming patterns and taking necessary action
• Communications: Sending important updates, security alerts, and promotional messages
• Legal Obligations: Complying with applicable laws and regulations

vpbat does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Minimum necessary information is shared with payment providers to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions
• Game Providers: Technical information may be shared with software partners such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to keep services running
• Legal Authorities: Information may be provided in response to a valid court order, government directive, or lawful request from a law enforcement agency
• Fraud Prevention: Cooperation with regulatory bodies to investigate fraud, money laundering, or other illegal activity
• Business Successors: In the event of a company merger or acquisition, where the new authority will be bound to follow this policy

Contractual agreements with all third-party partners ensure that they handle your information in strict confidence and use it only for the specified purpose.

5.1 Technical Security

vpbat uses industry-standard security technology to keep your personal and financial information safe:

• SSL encryption — all data transmission is carried out over encrypted connections
• AES-256 encryption — for stored sensitive data
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• 24-hour security monitoring

5.2 Organizational Security

Alongside technical safeguards, we also follow strict rules at the organizational level:

• Only authorized staff are permitted to access personal information
• All staff receive training on data privacy
• Data access logs are recorded and reviewed
• A rapid response plan is in place for security breaches

Please note, however, that no method of transmitting information over the internet is 100% secure. We are committed to ensuring maximum security, but an absolute guarantee of security is not possible.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit vpbat. They help us improve the quality of our service and personalize your experience.

6.2 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled
• Functionality Cookies: Remember your language preferences and other settings
• Analytics Cookies: Collect platform usage statistics to help improve our service
• Marketing Cookies: Used to display relevant content based on your preferences

You can manage cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of the platform.

vpbat retains your personal information only for as long as necessary or legally required. The key principles governing retention periods are as follows:

• Active Accounts: All relevant information is retained for as long as the account remains active
• Closed Accounts: Information is kept for the period required to meet legal obligations even after an account is closed
• Financial Records: Transaction information is retained for the legally required period
• Security Logs: Security-related information is retained for the necessary period for fraud prevention and investigation purposes

Once the applicable retention period ends, your information is securely deleted or anonymized.

As a vpbat user, you have the following rights regarding your personal information:

• Right of Access: The right to request details of what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances (where no legal obligation applies)
• Right to Restriction of Processing: The right to request that processing of your information be limited in certain circumstances
• Right to Portability: The right to receive your information in a structured format
• Right to Object: The right to object to marketing communications or certain types of processing

To exercise these rights, contact us at [email protected] or through 24/7 live chat. We will aim to respond to your request within 30 days.

vpbat works with trusted providers to operate game software on the platform, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, JILI, PG Soft, Spribe, and Ezugi. These partners have their own privacy policies that apply to their respective services.

For payment processing, we work with mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as conventional banking institutions. These payment providers manage information in accordance with their own security standards and privacy policies.

We exercise care in selecting all third-party partners and contractually ensure that they provide appropriate protection for your information. However, we are not responsible for the independent privacy policies of third parties.

vpbat strictly provides services to those aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified during the registration process. If we learn that a person has opened an account while under the age of 21, that account will be closed immediately and the associated information will be deleted.

If parents or guardians believe their child is using our platform, please contact us at [email protected]. We will take immediate action.

vpbat may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, we will endeavor to notify you by email or through the platform. Your continued use of the platform after a policy is published means you have accepted the new policy.

We therefore recommend that you review this page regularly to stay informed about the latest data protection policy.

For any questions, concerns, or complaints regarding this privacy policy or the handling of your personal information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take all privacy-related requests seriously and commit to responding within a reasonable time. Maintaining your trust and confidence is our top priority.

For more information, see our Terms and Conditions, Responsible Gaming Policy, and FAQ page.